Run the launch checklist

Account checks

Confirm each item before you move on:

• Subscription is active and the wallet is funded. Check the Billing screen. Details are in Billing and wallet.
• Business profile is complete. Open Settings, then Profile. Details are in Account setup.
• Contact or support email works. Send a message from it and reply to yourself.
• Team logins are issued, on plans that include team access. Invite people from Settings, then Team. Details are in Team.

Website checks

Confirm each public page is ready for customers:

• The site is live on the right domain or subdomain. Check it in the Sites area. Domains are managed in Settings, then Domains / Subdomains. Details are in Domains.
• The lead form submits end to end. Fill it in yourself and watch the lead arrive.
• Privacy and terms links resolve.
• The page verification check passed. Look for the page's QA state in the Sites area. Page setup is covered in Sites and pages.

Phone and SMS checks

Confirm the phone setup:

• A number is purchased or connected. Use the buy-number dialog in Settings, then Telephony.
• Routing is set. Check the routing profile in the Voice tab.
• Trust Center details are accurate. Check the Trust Center tab in Settings, then Telephony. The full setup is in Phone and Trust Center.
• A2P brand and campaign are approved. Run the wizard in the A2P area. Approval status shows per number. The workflow is in SMS compliance.
• The opt-in page is linked where you collect consent. Use the hosted opt-in pages. Setup is in Consent forms.

The final test

Send one real test lead from your public page and follow it through the app. This proves the whole path works before a customer finds a break in it.

Go-live

Turn on traffic. Watch the inbox daily for the first week and fix what the first customers find.