Subscription
The subscription controls access to the workspace and decides which features are included. Plans are Starter, Professional, and Agency. Feature availability differs by plan, and the features included with your subscription are shown with it on the Billing screen.
Wallet balance
The wallet is separate from the subscription. It pays for usage-based services such as phone numbers, calls, and messaging. A plan can be active while the wallet still needs funds before those features work.
The Billing screen shows your current wallet balance. The wallet ledger lists your transaction history, so you can see what was charged and when.
Top-ups and auto-recharge
You can add funds to the wallet with a top-up. You can also set up auto-recharge rules so the wallet refills itself, which keeps usage-based features running without manual steps.
Usage charges
Phone numbers, calls, and messaging create usage charges against the wallet. Opening a charge shows a detail view with more information about it. To see what your plan includes and how close you are to its limits, see Usage.
The app warns you when the wallet balance runs low. If funds run out, usage-based actions are blocked: an SMS send fails when the wallet has insufficient funds, and new number purchases need funds first.
Invoices
Your billing history includes invoices. Open an invoice to review it.
AI credits
The Billing screen includes an AI credits card. Your AI credits and their balance appear here.
The plan activates the workspace. The wallet funds usage. Phone workflows usually need both, so keep an active plan and a funded wallet.
If checkout seems stuck: if you are redirected to billing right after checkout, refresh the page after a minute. If the account still loops back to billing, contact support.